Description based on Specified Commercial Transactions Law

1.Seller

Seller: Steak and Kushiyaki restaurant Nikupon

Name of Chief Operating Officer: Daichi Motoya

Location: 106-4 Takagicho, Fuchu City, Hiroshima Prefecture

Postal code: 726-0013

Phone number: 0847-54-2113

Email address: wonikupon@gmail.com

2. Sales price and shipping charges

Sales price and shipping charges:

For the selling price, please refer to the amount displayed on the website (displayed price/tax included).

3. Payment timing and method

Payment timing and method:

You can use credit card for payment.

4.Product delivery period

When delivering the product:

We will ship within 3 days after confirming your order. Delivery time is within 14 days from shipping.

5.Return/refund policy

5-1. Cases eligible for return

If you are dissatisfied with your prepared food, we may accept returns under the following circumstances:

・If the product is damaged.

・If the wrong product is delivered at the time of delivery.

・If the product is past its expiration date.

5-2. Deadline for requesting a return

Please request a return within 7 days after receiving the product. After 7 days, returns will not be accepted.

5-3. Return shipping fee

In the above return cases, if the product is a mistake made by us or is defective, we will bear the shipping costs. However, if the return is due to customer circumstances, the customer will be responsible for the shipping costs.

5-4. Return procedure

If you would like to return an item, please follow the steps below.

First, please contact us by phone or email.

We will guide you through the detailed procedure.

Items must be returned in their original packaging, along with your purchase receipt or order confirmation email, within the specified deadline.

5-5. About refunds

If the product is a mistake made by us or is defective, or if the product is returned to our store and passes the return inspection, we will refund the product price. However, in the case of credit card payments, etc., it may take some time for the refund to be issued due to processing by the credit card company.

5-6. Hygiene considerations

When returning a product, we will confirm that the product is unopened and within the expiration date for hygiene reasons. Due to the nature of the product, returns may not be accepted for opened products.

6.Product sales conditions

Product sales conditions

Our store may offer different products depending on the purchasing situation. The details are listed below.

6-1. Fluctuations in purchasing

Product purchasing varies depending on the season and supply status. As a result, the product you want may not be available.

6-2. Update product information

The latest information on product characteristics and specifications will be updated from time to time on our website, Instagram account, and in-store. We ask our customers to check the latest product information before making a purchase.

6-3. Providing alternative products

If the same product is temporarily unavailable due to purchasing circumstances, we may offer an equivalent or similar product instead. We will contact customers as far in advance as possible regarding alternative products.

6-4. Product quality and warranty

Despite fluctuating purchasing conditions, we pay close attention to the quality of the products we offer. If you are dissatisfied with the quality of the product after receiving it, please contact us immediately.

7. Charges other than product price

Charges other than product price:

For delivery to Hokkaido and Okinawa, there will be an additional charge of 600 yen in addition to the standard shipping fee, and for gift wrapping, an additional charge of 500 yen will be charged.